We’re based in the UK and send orders to Europe via road or ferry which means your parcel may need to travel through other countries before being delivered to you. You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). Make sure you have Apple Pay set up on your device. If you enter a second code on top of one already used, this will cancel the original discount. You may not use our site: • in any way that breaches any applicable local, national or international law, regulation or code of practice; • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; • in any way that infringes any intellectual property right or right to privacy; and/or. On receiving your return, the next step is for us to check the item(s). We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the European Economic Area. We shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem. Please allow up to a week for this to be processed. We may revise these Terms of Use at any time by amending this page. Do you ship to PO Boxes & BFPO addresses? All InPost Lockers are in well lit, safe and secure areas with ample parking. Simply return your item(s) and reorder for a replacement. In this case, we will notify you and keep you updated. • Double check your delivery option. this Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage, on desktop devices, or from the pivot menu currency selector on mobile devices. 7. The Federal Arbitration Act will govern the interpretation and enforcement of this section. Moderation may be carried out automatically and/or manually, by us or by a third party on our behalf. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. The security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. You've already flagged this Annette 1 review. Unfortunately this means we are unable to take any steps back and make changes or edit your order. 124 were here. The content on our site is provided for general information only. Product reviews will only be accepted from genuine, verified purchasers in the correct language for the relevant website and will not be accepted from our employees. 3. Our advertised products become very popular and sell out quickly. You've got 28 days to send something back to us from the day you receive it. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Cost - BoohooMAN Premier costs £9.99*. Your refund will be processed once we've received your unwanted items. Thanks again Useful. You are responsible for making all arrangements necessary for you to have access to our site. our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, Don’t panic! I received an incorrect item, what do I do? If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, but this is dependent on your bank processing time. automatically applied at checkout when selecting the express or standard delivery options, this We don’t offer exchanges right now. J’ai reçu un article défectueux, que puis-je faire ? To use this simply download the Hermes app, set up an account and update your safe place in the “My Place” section of the app, you can also add your preferred neighbour for if you don’t have a safe place. You and we agree that the arbitrator or arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. Pssst...It's on your order confirmation or dispatch email. This enables you to request that boohooMAN delete your personal data, where there is no good reason for us continuing to process it. Will I need to pay duty or tax on my order? Please log the items that you wish to return on our returns portal via the following link: https://boohooman.returns.international/. We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site. First things first: have you had your dispatch email? We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. You are not permitted to use these trade marks without our approval, unless they are part of any material you are using as permitted above. 2. Here at boohoo.com UK Ltd (‘boohooMAN’) we are committed to protecting and respecting the privacy of your personal data. to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. See T&C's for further details We've gone paperless! Please note that We may not necessarily keep a copy of your Contract. When you log in to our website via social media. Our UK VAT number is 185 4874 61. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour. It can be up to 7 days from this point for the item to be received into the boohooMAN warehouse, where it will be processed and refunded. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. But, unless any of the claims brought affords the prevailing party an award of attorneys’ fees, and the arbitrator makes a determination to award reasonable fees to the prevailing party under the fee-shifting provided by applicable law, each party will bear its/his/her own attorneys’ fees. From time to time we may change this privacy notice. Necessary for our legitimate interests (e.g. By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990. By submitting any content to our site or through our interactive services, you agree that We shall have a non-exclusive, perpetual, royalty-free, worldwide right and licence to use, reproduce, distribute and make available such content on our site and in our marketing materials. Pay nothing extra. For further information on returns please see our Returns Policy. Paypal, Klarna or Afterpay) used to pay for your order; and. If you have any additional questions, please contact our Customer Service team, Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash. Enter your order number. What do shoppers at BoohooMan have to say about their clothing range? This is a bad Omen. PayPal, Visa), • A description of the problem and what time the problem occurred, • If you get an error message, please include it in your message to us, Product name and code of the item ordered, Product name and code of the item received, Picture of the incorrect item and a description of the incorrect item received, Marketing preferences, adverts and cookies, Links to other websites and third parties, keep you up to date with the latest offers and trends, help us to make our marketing more relevant to you and your interests. 1. We're sorry to hear that you've received an incorrect or faulty item. 4. You can track your order in the box above, using the order number from your dispatch email. Alternatively, we may seek to acquire other businesses or merge with them. This Privacy Notice was last updated on 23rd March 2020 (Version 1.10 boohooMAN). See https://www.klarna.com/uk/customer-service/ for further information about Klarna. Collect your order from nearly 1,200 InPost lockers nationwide for £3.99. I thought that the fact Boohooman don’t have a customer care number was worrying and that I would be forever chasing the info, but Poppy helped out immediately. We have the right to disable any user identification code, password or account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. We’re not being awkward, but we don’t allow change of email addresses for customer account security. Official boohooMAN promotional codes entitle you to an offer on your online order from www.boohooMAN.com. Every time you wish to use our site, please check these Terms of Use to ensure you understand the terms that apply at that time. Do you agree with boohooMAN's TrustScore? What are you waiting for- Treat yourself you deserve it! Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey. Copyright © 2021 boohoo.com. 5. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. You must obtain proof of postage just in case your order is lost on its way back to boohooMAN. 5. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. These Terms of Use, together with the policies and terms referred to below, set out the rules for using www.boohooMAN.com,whether as a guest or a registered user. Check your eligibility here. The emails I was sent off Kirstin and Samantha was so polite and lovely worded. So, if you need to use an alternative email address for your boohooMAN account, please create a new one. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. Don’t worry, during this time you will get Free express delivery and orders will be with you in 2 days. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. • contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; • infringe any intellectual property right of any other person; • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; • be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person; • disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person. • Items must be returned within 14 days of receipt. My parcel is in the Republic of Ireland but I live in Northern Ireland? Student Premier Account - To successfully register an account you must sign up using your university email account ending in “.ac.uk”. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please do not return the item to us without speaking to our Customer Care team. 7. Unfortunately, we don't offer exchanges. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Please read these Terms of Use carefully before you start to use our site. Unfortunately we cannot accept returns 28 days after the date of delivery. While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. We expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of these Terms of Use, whether the service is moderated or not. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). If you’ve double checked your inbox and your spam folder and you still can’t find your dispatch email, then your order is still at our warehouse. 3. request restriction of processing of your personal data, request the transfer of your personal data, object to processing of your personal data, request human intervention for automated decision making. To see how easy it is to collect your order see our video here. You may not use our site: • in any way that breaches any applicable local, national or international law, regulation or code of practice; • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; • in any way that infringes any intellectual property right or right to privacy; and/or. Don’t hesitate to contact us by going to the 'Contact Us' tab on this page. If you are a consumer user, please note that We only provide our site for domestic and private use. 2. You agree to an arbitration on an individual basis. If you order Products from us for delivery to a destination outside the UK: a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Your code will be activated after 30 minutes from the drop-off time. Necessary for our legitimate interests (e.g. You are not permitted to use these trade marks without our approval, unless they are part of any material you are using as permitted above. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. You will then receive unlimited FREE delivery and our Unfortunately, these charges are out of boohooMAN’s hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. Please see our Returns Policy here for more information about returns and refunds. Check out what 2,829 people have written so far, and share your own experience. you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or, account holders may withdraw their consent by simply logging in to. Locations include supermarkets, petrol forecourts and train stations. 1. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you. However, for some items, once it's gone, it's gone. These remember your shopping preferences and tailor your experience to you such as your language and region. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process. If it's before your advised delivery date and you've had your dispatch email, then it’s on its way. We have the right to disable any user identification code, password or account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). automatically applied at checkout when selecting the next day or standard delivery options, this Please send us an email with the following information: You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. ..and be apart of the future of recycling. In any event, delivery will take place no more than 30 days after the day your Contract is entered into. You also have the right to object to our processing of your personal data for direct marketing purposes. I received a faulty item, what do I do? It’s simple. To enable you to take part in a competition, event, survey, or receive a reward for shopping with us. We’re really sorry to hear that you’ve received an item that’s not in … third party service providers that we engage to deliver goods you have ordered and to manage any returns; third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services; analytics and search engine providers that assist us in the improvement and optimisation of our website; affiliate networks through whom you have accessed our website; to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. The funds should appear on your bank statement within 3-5 working days (how long It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and processed. If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails. If you keep checking back, some of our most popular styles come back to site. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. We also accept PayPal, Klarna, AfterPay, ApplePay, Ideal and prepaid debit cards. We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Once the order has successfully gone through you will then be sent an order confirmation email. Exclusions - Unless stated otherwise, between Thursday 26th November 2020 and Wednesday 2nd December 2020 boohooMAN Premier Next Day Delivery service will be unavailable. We use strictly necessary cookies. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy. For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy. Save for the above, if you order Products from us for delivery to a destination outside the UK; a) Your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. 3. You will then receive unlimited FREE delivery and our I can't see the refund on my bank statement. When you message, please include the following information: If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet. Don’t worry, we’ve all been there. You will need your order number and email/last 4 digits of your phone number. (The AAA Rules are available at https://adr.org/rules or by calling the AAA at 1-800-778-7879.) The arbitrator or arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may be raised only in a court of competent jurisdiction. 3. Contact your bank to ensure there are no problems with the card. Some restrictions are placed on the extent to which We accept orders from specific countries. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. We know you want your order fast, so once you click that 'place order' button our warehouse team are on it within seconds. The following groups of personal data are collected: We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. My tracking is showing that my parcel is being returned to sender. It only takes a minute. If you live in the United States, please read this carefully. For further information on returns please see our Returns Policy. Download and register on the Regain app. Can I just return via royal mail without… We cannot replace lost or stolen Online Gift Certificates. After you submit your order, we immediately contact your bank or card issuer for authorization to take payment from your account. Do not use the services on this website, including purchasing any items, until and unless you have read these Terms & Conditions and have agreed to them. With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or, account holders may withdraw their consent by simply logging in to. Pssst...It's on your order confirmation or dispatch email. 3. 1. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. Please read these terms and conditions carefully before ordering any Products from our site. In other words, in any dispute or resolution of claim, neither you nor us will be entitled to join or consolidate claims by or against other parties or customers in court or in arbitration, otherwise participate in any claim brought as a class action or class arbitration, or participate in any claim as a class representative, class member, or in a private attorney general capacity. 5. to protect our customers and website from fraud and theft; we may share your personal data with Ravelin and/or Risk Guardian and/or Forter and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. Please check these policies before you submit any personal data to their websites. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. If you keep checking back, some of our products do reappear. You have several rights under the data privacy legislation. You’ll find these alternative methods 1. 2. Please note, you won't be able to select Apple Pay if you've applied a gift voucher. Once they had seen this they gave me the option of a refund or to resend the item. You agree not to use our site for any commercial or business purposes, and We have no liability to you for any loss of any business of yours (including but not limited to the types of loss and damage excluded in respect of business users set out in the paragraph above). By expressly agreeing to these terms and by using any services of our site, you agree that, except for any claims or disputes that arise out of or relate to your infringements or violations of our intellectual property rights or your obligation to indemnify us, any claim, dispute or controversy (whether in contract, tort or otherwise, whether pre-existing, present or future, and including statutory, consumer protection, common law, intentional tort, injunctive and equitable claims) between you and us arising from or relating in any way to your purchase of products or services through the site, will be resolved exclusively and finally by binding arbitration. 2. You can tell us you no longer wish to continue receiving marketing information from us at any time. We do not guarantee that our site will be secure or free from bugs or viruses. Working Days excludes weekends and Bank Holidays. If you are not satisfied with how we have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). 3. Do you agree with boohooMAN’s 4-star rating? It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. We may disclose and share your personal data with the parties set out below: Worldpay are the data controller in respect of the Personal Information that you give to them (and which they hold about you) when you sign up for, access, or use services, features, technologies or functions offered on the Worldpay website (including when using Worldpay to pay for goods or services offered on the Boohoo website) and in relation to Personal Information collected during the course of business as set out in their Privacy Policy which can be found on their website at https://www.worldpay.com/. When We refer in these terms and conditions to “in writing”, this includes e-mail. See our, 30% OFF ALL MENSWEAR* + £1.99 NEXT DAY DELIVERY! We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. From time to time we may change this privacy notice. This is nothing to worry about and we will aim to have your parcel delivered before the expected delivery date. 1. Do not use the services on this website, including purchasing any items, until and unless you have read these terms & conditions and have agreed to them. In any way our liability to you such law ; and measure the effectiveness the... Us by going to the total cost of the EU you have 28 days of receipt us without to! Here as the authors of content on it, will be secure or free from errors omissions! Where processing is restricted, we all like to know our data is used by boohooMAN their Products and?... Apple pay set up on your device deliver relevant website content, online advertisements and information for ;... Show it delivered to our site your boohooman.com account 4 installments ’ reçu! Unwanted items in your parcel to cover these costs our boohooman customer service number here or requests regarding these terms and conditions your. 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